Refund policy

30-Day Return & Refund Policy

We want you and your pet to love your purchase! We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

How to Start a Return

To start a return, please contact us at support@pawspringpets.com.

Once your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and Defective Issues

Please inspect your order upon arrival. If the item is defective, damaged, or if you received the wrong item, contact us immediately at support@pawspringpets.com with photos or a short video of the issue so we can evaluate it and make it right immediately (replacement or full refund).

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 5–10 business days. Please remember it can take some time for your bank or credit card company to process the refund.